Last Updated: October 22, 2025
Thank you for purchasing from https://pioneerig.com (“we”, “our”, “us”).
We value every customer and aim to deliver high-quality results that meet your expectations. Please read our Refund Policy carefully to understand when and how refunds may be issued.
1. Nature of Our Services
We provide digital marketing and social media growth services, including (but not limited to):
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Increasing followers, likes, and views on Instagram.
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Boosting reach, followers, and engagement on TikTok.
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Growing views, subscribers, and watch time on YouTube.
Since these are digital, non-tangible, and performance-based services, they are considered final and non-refundable once the process begins.
2. No Refunds Once the Service Has Started
Once your order has been processed or initiated, we cannot offer a refund.
Our system begins delivering results almost instantly after payment, and due to the nature of the service, we cannot reverse or stop delivery once it starts.
This means:
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No refunds for orders already in progress.
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No refunds for partially completed orders.
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No refunds if results are delayed due to algorithm changes or platform updates (Instagram, TikTok, YouTube, etc.).
3. Eligible Refund Situations
Refunds may only be considered under the following conditions:
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You were charged twice for the same order due to a technical error.
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The service was not delivered at all after the estimated delivery time (and no progress was made).
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The order was cancelled by us before starting.
If any of the above situations apply, you can contact our support team within 7 days of your purchase at [Your Support Email].
We’ll investigate the case, and if your claim is approved, a refund will be processed within 5–10 business days to your original payment method.
4. No Refunds for Customer-Related Issues
Refunds will not be issued if:
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The user entered the wrong username, profile link, or video link.
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The account was private, restricted, or changed during delivery.
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The customer expected organic or lifetime engagement beyond what was described.
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The customer experienced drops in followers, likes, or views after delivery due to natural platform activity or algorithm updates.
Please make sure to double-check your details before placing an order.
5. Order Cancellations
Orders can only be cancelled before they begin processing.
Once our system starts working on your order, cancellation is not possible.
If you wish to cancel an order, contact us immediately after payment at [Your Support Email].
We will confirm whether the order can still be stopped.
6. Service Quality & Delivery Guarantee
We aim to provide high-quality followers, views, and engagement that match your chosen package.
However, due to the nature of social platforms, we cannot guarantee permanent retention, as user behavior, algorithms, and policies can change anytime.
We may provide a free refill or compensation in case of unexpected drops, depending on the situation and your selected package.
7. Contact Us
If you have any questions or wish to request a refund (if eligible), please contact our support team at:
📧 business@pioneerig.com
🌐 https://pioneerig.com/
Our team typically responds within 24–48 hours.
8. Agreement
By placing an order with https://pioneerig.com , you agree to this Refund Policy and acknowledge that you understand and accept its terms.
🔒 Important Legal Note
This Refund Policy is designed to protect both your business and customers by ensuring clarity and fairness. It also helps maintain compliance with standard digital service laws and payment processor policies (PayPal, Stripe, etc.).